Here at TradingHair we believe in 100% customer service and strive to please all TradingHairers. We always do our best to take care of our valuable customers.
In the unlikely event if any product that you have purchased is damaged or incorrect then you may return your product. To be eligible for a refund, the product must be returned to TradingHair in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 7 days from the day it was delivered.
These categories cannot be returned:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it’s approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.
Late or missing refunds (if applicable) :
There are certain situations where only partial refunds are granted: (if applicable)
Items which are part of any sale/offer cannot be refunded unless they are faulty.
Return and Refund policies for countries where customs charges are excluded
In an unlikely situation, if the consignee received damaged, defective or wrong product, the product may be returned. The product must be returned to TradingHair in a resalable & unused condition.
For some countries, refund can be processed only for product price and shipping charges for damaged, defective or wrong product as customs fees were not paid at the time of placing an order.
As far as customs charges are concerned, you need to share the customs fee receipt through the link provided and customs charges will be refunded in your TradingHair account. Since customs charges you paid to the customs authority, we offer customs fees in Ucredit as a service gesture.
For DAP shipments, the consignee is responsible for paying customs charges, arranging required documentation and clearing the shipment from customs. In case, consignee failed to provide required documents requested by the customs authority then the shipper would not be liable for any refund.